Accessibility - Gigg

Accessibility

Voluntary Product Accessibility Template (VPAT) outlining §508 accessibility information for Gigg.com.

Please note, when using Gigg.com, there are two alternate ways to interact with stored content:

Via the Gigg.com web interface through a modern browser
Via the Gigg’s open application programming interface (API) which provides information in a machine-readable format for integration with other applications

Where support below is indicated below as “Supports with exceptions”, such a qualification applies to the particular product being evaluated, however, interactions may be accomplished through alternate means.

For more information, please contact support@gigg.com.

Summary

Criteria	Level of Support	Remarks and explanations
Section 1194.21 Software Applications and Operating Systems	Applicable	Supports with exceptions
Section 1194.22 Web-based Intranet and Internet Information and Applications	Applicable	Supports with exceptions
Section 1194.23 Telecommunications Products	Not Applicable	–
Section 1194.24 Video and Multi-media Products	Applicable	Supports with exceptions
Section 1194.25 Self-Contained, Closed Products	Not Applicable	–
Section 1194.26 Desktop and Portable Computers	Not Applicable	–
Section 1194.31 Functional Performance criterion	Applicable	Supports with exceptions
Section 1194.41 Information, Documentation and Support	Applicable	Supports

Section 1194.21 Software Applications and Operating Systems

Applicable product(s): Gigg.com

Criteria	Level of Support	Remarks and explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.	Supports with exceptions	You can take all actions via the keyboard with the exception of the post checkbox and actions inside the post drawer (Notify Author, change alt Text and add CTA buttons). In Competitions, you cannot access the charts in analytics.
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.	Supports
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.	Supports with exceptions	The action buttons that appear on a post when hovered do not have an indication even when currently focused. In competitions, the date picker unexpectedly stops the tabbing from moving forward on the Stages setup menu. Competition submission modal does not have an indication for the upload focus even when currently focused. Competitions reject a post modal does not have an indication for the upload focus even when currently focused. Competitions entry form does not show focus on the state selector. Competitions Analytics charts cannot be accessed and do not show focus.
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.	Supports with exceptions	Alt text for social media posts on boards can be manually created or updated in the admin tool for the end user. Inside the admin tool, however, media on social posts do not have alt text automatically attached to them.
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application’s performance.	Not Applicable
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.	Supports
(g) Applications shall not override user selected contrast and color selections and other individual display attributes.	Supports
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.	Supports
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Supports
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.	Supports with exceptions	Gigg allows users to adjust all coloring of the boards, themselves. The admin tool for inboxes and competitions do not currently permit a user to adjust colors.
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.	Supports
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Supports

Section 1194.22 Web-based Intranet and Internet Information and Applications

Applicable product(s): Gigg.com

Criteria	Level of Support	Remarks and explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via ‘alt’, ‘longdesc’, or in element content).	Supports with exceptions	Much of the non-text navigation and functional elements are accompanied by text descriptions. Some non-navigation, non-functional visual elements, such as analytics graphs and social media posts may not be accessible to assistive technology. Additionally, when users submit non-text content (e.g., social media content), admin users have the option to add alternative text.
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.	Not applicable
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.	Supports	All information in Gigg where data is conveyed with color also includes another indicator that is not color-based.
(d) Documents shall be organized so they are readable without requiring an associated style sheet.	Supports with exceptions	As Gigg is a web-based application (not a document), the UI associated with its editor relies heavily on the use of associated style sheets.
(e) Redundant text links shall be provided for each active region of a server-side image map.	Not applicable
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.	Not applicable
(g) Row and column headers shall be identified for data tables.	Supports
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.	Not applicable
(i) Frames shall be titled with text that facilitates frame identification and navigation	Not applicable
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Supports
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.	Not applicable
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.	Supports
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with 1194.21(a) through (l).	Not applicable
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.	Supports
(o) A method shall be provided that permits users to skip repetitive navigation links.	Supports with exceptions	Gigg users must tab through repetitive links as there is no skip to main content.
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Not applicable

Section 1194.23 Telecommunications Products

Criteria	Level of Support	Remarks and explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.	Not applicable
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.	Not applicable
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.	Not applicable
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.	Not applicable
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.	Not applicable
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.	Not applicable
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.	Not applicable
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.	Not applicable
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.	Not applicable
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.	Not applicable
(k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys.	Not applicable
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.	Not applicable
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.	Not applicable
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.	Not applicable

Section 1194.24 Video and Multi-media Products

Criteria	Level of Support	Remarks and explanations
(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.	Not applicable
(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.	Not applicable
(c) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.	Supports	All informational and training videos are hosted on YouTube and have available closed captioning.
(d) All training and informational video and multimedia productions which support the agency’s mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.	Supports with exceptions	Although we try to describe everything clearly, not every step of the training videos hosted on YouTube include audio descriptions.
(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.	Supports	End users may toggle captions on or off.

Section 1194.25 Self-Contained, Closed Products

Criteria	Level of Support	Remarks and explanations
(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology.	Not applicable
(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.	Not applicable
(c) Where a product utilizes touch screens or contact-sensitive controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4).	Not applicable
(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not applicable
(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.	Not applicable
(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.	Not applicable
(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.	Not applicable
(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided.	Not applicable
(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.	Not applicable
(j)(1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.	Not applicable
(j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.	Not applicable
(j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor.	Not applicable
(j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane.	Not applicable

Section 1194.26 Desktop and Portable Computers

Criteria	Level of Support	Remarks and explanations
(a) All mechanically operated controls and keys shall comply with 1194.23 (k) (1) through (4).	Not applicable
(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with 1194.23 (k) (1) through (4).	Not applicable
(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.	Not applicable
(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards	Not applicable

Section 1194.31 Functional Performance criterion

Criteria	Level of Support	Remarks and explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.	Supports with exceptions	Most of Gigg’s core functionality is keyboard accessible and can be performed with assistive technology for people who are blind. There are, however, a few parts of the UI that cannot be used by assistive technology users. For example: Opening a post and accessing the post menus in the drawer. In Competitions, the tabbing can get stuck when selecting dates in the Stages setup tab.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.	Supports with exceptions	Zooming to certain levels will cause info on the screen to be pushed off and require horizontal scrolling. This is particularly impactful when accessing Gigg web on mobile devices. For each of the Gigg offerings covered by this VPAT, there is insufficient color contrast on a number of links, dialogs and controls.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided	Supports with exceptions	Some social media posts contain videos that do not have text or close captioning for those video posts. The captions for the posts, however, do not require auditory feedback.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.	Supports with exceptions	The Gigg product does not require user hearing for it’s core feature set. However, some social media posts contain videos that do not have captions or another way of retrieving the audio files.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.	Supports	Products do not require speech input.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.	Supports with exceptions	The post submenu drawer is not currently accessible through tabbing.

Section 1194.41 Information, Documentation and Support

Criteria	Level of Support	Remarks and explanations
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge	Supports	End users can contact support@gigg.com for these requests.
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.	Supports	Documentation available at: https://gigg.com/accessibility/
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.	Supports	Gigg’s support documentation is provided electronically via web and email.